Shipping Policy

At NADE, we aim to deliver your order as smoothly and efficiently as possible.

Order Processing

All orders are processed within 1–2 working days of purchase, excluding weekends and public holidays. Once your order has been processed, you will receive a confirmation email with tracking details where available.

Delivery Timeframes

Orders are typically delivered within 3–7 working days from the date of purchase.

Please note that delivery times are estimates and may vary depending on location, courier services, or during peak periods such as promotions or holidays.

Shipping Locations

We currently ship to [insert regions: UK / EU / International]. Shipping availability and costs will be displayed at checkout.

Shipping Costs

Shipping fees are calculated at checkout and are non-refundable, except where an item is faulty or incorrect.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Delayed or Missing Deliveries

If your order has not arrived within 7 working days, please contact us at support@nade.com with your order number, and we will be happy to assist.

Incorrect Delivery Information

Please ensure all delivery details are entered correctly at checkout. NADE cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery, including your order number and clear photographs of the issue. Where appropriate, we will arrange a replacement or refund.

Contact Us

If you have any questions about shipping or delivery, please contact us at:
support@nade.com