We want you to feel confident shopping with NADE. Please read the information below carefully before making a return request.

Returns Window

You may request a return within 7 days of receiving your order, in line with consumer regulations.

Hygiene & Safety Notice

Due to the personal and hygienic nature of skincare products, we are unable to accept returns or issue refunds on any product that has been opened, used, or had its seal broken, unless the item is faulty.

This applies even if the product has been used once or tested.

Eligible Returns

To be eligible for a return, items must:

  • Be unused, unopened, and unsealed

  • Be returned in original packaging

  • Be in a resalable condition

  • Be requested within 7 days of delivery

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used skincare products

  • Products with removed or broken seals

  • Items returned outside the 7-day return period

  • Products damaged due to misuse or improper storage

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the issue

If confirmed, we will offer a replacement or full refund, including any applicable delivery costs.

How to Request a Return

To request a return, please contact us at: support@nade.com

Include:

  • Your order number

  • The reason for your return

If approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is faulty.